Ordering Information

Ordering: We want your shopping experience at Bob's Tools to be a pleasant one. You may order in one of four ways:

1. Use our secure online catalog.
2. Print the order form on the checkout page and fax it to us at: 1-515-287-7805.
3. Print the order form on the checkout page and mail it to us with your check at: Bob's Tools 1493 East Army Post Rd. Des Moines, IA. 50320 Phone your order using our toll free order line: 1-888-845-7500

Payment Method: We have made nearly every option available to you.

• Use your MasterCard, American Express, Discover, or Visa Credit Cards when ordering online, by phone or by fax.
• We will even accept your personal check, company check, or money order when ordering by mail.

All Prices are in U.S. Dollars

Shipping & Handling Charges: The shipping charges below apply to and will be added to every order *unless otherwise indicated.

*These prices are for delivery in the Continental United States. For shipping rates outside of the Continental United States please call 1-515-287-7542 or E-mail us.

*If a lift truck is needed for delivery, there will be an additional charge. Please call us at 1-888-845-7500 to find the exact charges.

*We can NOT ship to a PO BOX, we can only ship to a physical address.

*Nails and Staples are all F.O.B. Call or E-mail us to find out the exact charges.

*Some items include shipping charges and some items are Free Freight. This is indicated on the individual product page when applicable.

Sales Tax: 6% sales tax will be added to all orders from Iowa residents.

Availability: Our online catalog has over 1,700 tools for you to chose from. We Stock over 10,000 tools, so don't hesitate to E-mail us or phone us at 1-888-845-7500 to check availability of a tool not listed...chances are we have it!

Warranties: All tools carry the manufacturers' warranty. For more information on a specific item, E-mail us or phone us at 1-888-845-7500.

Returns: If you are not completely satisfied with your purchase upon arrival, you may return it for a full refund. Return shipping cost is the responsibility of the purchaser.

Freight Claims: All freight claims must be filed with the freight line. Please inspect your merchandise in the presence of the shipper as any shipping damage must be reported to them at the time of receipt. Bob's Tools is not responsible for shipping damage.

Tool Search: Our tool search is the fastest way to find a specific tool. You will the tool search feature towards the top of most pages on our web site. Here are some tips to help make your search successful:

Use singular terms - hammer or drill instead of hammers or drills
If your search produces too many results, be more specific - cordless drill instead of drill.
If you are still unable to find the tool you are searching for, please phone us at 1-888-845-7500, or send us an email.

Security & Privacy: We have taken every step available to insure you a secure online shopping experience. When you submit your order it is sent through a secure server (all information is encrypted). Notification of your order is then forwarded to us via e-mail. Once we receive notification of your order, we log-on to the secure server to retrieve your credit card information.
Credit Card information is NEVER SENT VIA E-MAIL.
Your personal information is NEVER SHARED or sold to any other companies or individuals.

ENJOY YOUR SHOPPING EXPERIENCE AT BOB'S TOOLS ONLINE!