Ordering Information


Ordering: We want your shopping experience at Bob's Tools to be a pleasant one. You may order by:

Using our secure online catalog.

Printing the order form on the checkout page and faxing it to us at: 1-515-287-7805.

Printing the order form on the checkout page and mailing it to us with your check at:
Bob's Tools
1493 East Army Post Rd.
Des Moines, IA. 50320

Phoning your order to us at 1-515-287-7542.


Payment Method: We have made nearly every option available to you.

  • Use your MasterCard, American Express, Discover, or Visa Credit Cards when ordering online, by phone or by fax.


All Prices are in U.S. Dollars


Shipping & Handling Charges: The shipping charges below apply to and will be added to every order *unless otherwise indicated.

Order Amount Total: $0.00 - $199.00 - Shipping & Handling Charges: $8.70

Order Amount Total: *$199.01 + up - Free Shipping

*Free Shipping does NOT APPLY to Wilton products. If you choose an item not qualified for the above shipping rates, you will be notified in the shopping cart.

*These prices are for delivery in the Continental United States. We do not ship outside of the United States.

*If a lift truck is needed for delivery, there will be an additional charge. Please call us at 1-515-287-7542 to find the exact charges.

*We can NOT ship to a PO BOX, we can only ship to a physical address.

*Nails and Staples are all F.O.B. Call or E-mail us to find out the exact charges.

*Some items include shipping charges and some items are Free Freight. This is indicated on the individual product page when applicable.


Sales Tax: 6% sales tax will be added to all orders from Iowa residents.


Availability: Our online catalog has over 1,700 tools for you to chose from. We Stock over 10,000 tools, so don't hesitate to E-mail us or phone us at 1-515-287-7542 to check availability of a tool not listed...chances are we have it!


Warranties: All tools carry the manufacturers' warranty. For more information on a specific item, E-mail us or phone us at 1-515-287-7542.


Returns: If you are not completely satisfied with your purchase upon arrival, you may return it for a full refund. Return shipping cost is the responsibility of the purchaser.


Freight Claims: All freight claims must be filed with the freight line. Please inspect your merchandise in the presence of the shipper as any shipping damage must be reported to them at the time of receipt. Bob's Tools is not responsible for shipping damage.


Tool Search: Our tool search is the fastest way to find a specific tool. You will the tool search feature towards the top of most pages on our web site. Here are some tips to help make your search successful:

Use singular terms - hammer or drill instead of hammers or drills
If your search produces too many results, be more specific - cordless drill instead of drill.
If you are still unable to find the tool you are searching for, please phone us at 1-515-287-7542, or send us an email.


Security & Privacy: We have taken every step available to insure you a secure online shopping experience. When you submit your order it is sent through a secure server (all information is encrypted). Notification of your order is then forwarded to us via e-mail. Once we receive notification of your order, we log-on to the secure server to retrieve your credit card information.

Credit Card information is NEVER SENT VIA E-MAIL.

Your personal information is NEVER SHARED or sold to any other companies or individuals.